Term of sales
Article 1: Object
The general conditions of sale described below detail the rights and obligations of Bodega Esquipula SAS (“the seller”) and its customers in connection with the sale of goods manufactured, imported and distributed by the seller.
Any service performed by Bodega Esquipulas SAS implies the buyer’s unreserved acceptance of these general conditions of sale.
Article 2- Presentation of products
The characteristics of the products offered for sale are presented in the “Shop” section of our site. Pictures do not enter the contractual field. The responsibility of the company Esquipulas cannot be engaged if errors are introduced there. Unless otherwise stated, all texts and images presented on the site of the company Esquipulas are placed under the Creative Commons Attribution – Sharing under the same Conditions 4.0 International license.
The characteristics of offline products are specified on the proforma invoices published by the seller, and any exchange of correspondence relating thereto.
Article 3- Period of validity of sale offers
The products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the customer will be informed either of this unavailability, as soon as possible, by e-mail, or of the possibility of ordering the product and the related delay.
Article 4- Product prices
The “Shop” section of our site indicates the prices in euros excluding taxes, excluding shipping costs. Shipping costs appear on the screen when the basket is finalized and before the act of purchase.
The company Esquipulas reserves the right to modify its prices at any time but the products ordered are invoiced at the price in force when the order is registered.
No discount will be granted in the event of early payment. Late payments are billed at an annual rate of 25% plus a fixed fee of € 40.
In the event of an offline order, the accessory characteristics of the sale are mentioned on the proforma invoice published by the seller and possibly supplemented by the exchanges of correspondence referring thereto.
Article 5- Order
Orders are subject to a minimum of € 250 excluding tax, increased to € 400 in the case of the first order.
The customer confirms his order when he activates the “Order” link at the bottom of the “Order Confirmation” page after accepting these conditions of sale. Before this validation, it is systematically offered to the customer to check each of the elements of his order; he can thus correct any errors.
The company Esquipulas confirms the order by email, this information includes all the elements of the order.
The data recorded by the company Esquipulas constitute proof of the nature, content and date of the order. This is archived by the company Esquipulas under the conditions and legal deadlines. The customer can access this archive by contacting the Customer Relations department.
In the case of offline orders, the customer validates by confirming the proforma invoice sent to him. This validation implies acceptance of these conditions mentioned on the proforma invoice.
Article 6- Payment terms
6.1- Payment for orders is made by bank card or bank transfer. Full payment is due upon order.
6.2- In case of pre-order, a 25% deposit is requested to confirm the order. Since pre-orders involve the purchase of the goods, this deposit is not refunded in the event of subsequent cancellation of the order.
6.3- In the event of a special order (manufacturing on demand, non-catalog models, etc.) a 50% deposit is required to validate the order and start manufacturing. These orders commit the manufacture of the products concerned and the deposit is not refundable in the event of subsequent cancellation by the customer. Ownership of the goods ordered only becomes effective upon payment of the entire order.
Article 7- Right of withdrawal
Transactions carried out on the site relate to sales to professionals. Only buyers coming under the conditions determined in article L121-16-1 III of the French consumer code benefit from a right of withdrawal.
Article 8- Delivery
Esquipulas makes every effort to process orders as quickly as possible. All products are delivered without warranty as to time. The delivery deadline varies according to the address. It is fixed, for an address in mainland France, on the day of payment + 8 days and, for other destinations, on the day of payment + 1 month.
Any damage noted during unpacking must be imperatively reported to the company within 72 hours of receipt of the package, photos to support. After this period, no complaint will be taken into account.
Article 9 – Customer relations – After-sales service
For any information, question or complaint, the customer can contact the Customer Relations department of the company Esquipulas by post to Esquipulas – 5 rue de la Louisiane – 75018 Paris (France), by phone at +33 9 86 70 04 38 from Monday to Friday, from 10 a.m. to 6 p.m., or by email at firstname.lastname@example.org
Article 10 – Jurisdiction
In the event of disputes, all shareholders shall elect domicile within the jurisdiction of the seller, Bodega Esquipulas SAS – 100 rue Lepic – 75018 Paris – France.